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General Mediator Accreditation Training in Hong Kong

Mediation Skills and Process Training HKMAAL Standard - Stage 1 

Five Days. Practical Skills. A Foundation for Professional Mediation.

Presented by ADR International Limited and

Hong Kong Academy of Mediation Limited
Lead Trainer: Norris Yang | Assistant Trainer: Josephine Ma

Develop a structured approach to resolving disputes through 40 hours of training that combines mediation theory, interactive exercises and coached role-play. Progress from understanding conflict to practising the mediation process, with opportunities to reflect, receive feedback and refine your skills.

Learning Focus
What You Will Explore and Practise
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Day 1 

Foundations of Conflict Resolution & Mediation

  • Explore conflict, alternative dispute resolution and different mediation models.

  • Discover interest-based negotiation and how alternatives to agreement shape decision-making.

  • Understand the mediator’s role, the mediation process, intake considerations and preparation.

  • Learn how to introduce mediation and establish a constructive starting point.

  • Learning approach: Interactive negotiation exercises, role-play, presentations and video.

Day 2

Communication Skills That Move Dialogue Forward

  • Practise delivering a mediator’s opening statement.

  • Develop active listening and reframing skills to clarify meaning and support constructive communication.

  • Learn to distinguish stated positions from underlying interests, identify issues and build an agenda.

  • Explore ways to respond to emotions and recognise barriers to communication. 

  • Learning approach: Guided opening-statement practice, listening and reframing exercises, presentations and discussion.

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Day 3

Putting the Mediation Process into Practice

  • Bring the first two days of learning into coached mediation role-plays.

  • Practise applying the process, listening purposefully, identifying interests and facilitating dialogue.

  • Use structured debriefs to reflect on your approach, consider alternative techniques and identify areas for further development.

  • Learning approach: Four coached role-play sessions, interactive group debriefs and guided review.

Day 4

Navigating Complexity, Ethics & Resolution

  • Explore private meetings, option generation, reality testing and approaches to impasse.

  • Examine settlement agreements and how to conclude a mediation.

  • Consider confidentiality, neutrality, conflicts of interest, power dynamics and cultural differences.

  • Learn about mediation within Hong Kong’s civil justice framework and the HKMAAL accreditation process. 

  • Learning approach: Presentations, demonstration, interactive exercises and discussion.

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Day 5

Integrating Skills & Refining Your Practice

  • Consolidate your learning through extended coached mediation role-plays.

  • Apply techniques from across the course, reflect on your decisions as a mediator and refine your approach through feedback.

  • Review your learning goals, clarify outstanding questions and identify priorities for continued development. 

  • Learning approach: Four extended coached role-play sessions, group debriefing, course review and Q&A.

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