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Meet our Expert Trainers

Josephine Ma, mediator, solicitor, mediator accreditation assessor and supervisor
Jacky Lai, mediator, barrister, mediation trainer

Ms. Josephine Ma is a solicitor, distinguished mediator, and conflict resolution specialist with over 24 years of experience. She is well-versed in law, psychology, and conflict resolution, and is renowned for her practical approach to mediation and her ability to transform complex disputes into collaborative solutions.

 

Ms. Ma has extensive experience in assessing general mediators and knows exactly what participants need to meet high accreditation standards and excel in real-world mediation. Since 2010, she has served as an assessor for the Hong Kong International Arbitration Centre and subsequently the Law Society of Hong Kong. In 2012, she contributed to the development of the General Mediator Assessment Form, Core Competencies, and Guidelines under the accreditation requirements of the Hong Kong Mediation Accreditation Association Limited (HKMAAL). She has been an assessor for HKMAAL since its establishment.

 

Mr. Jacky Lai is a barrister, distinguished mediator, and conflict resolution specialist with over 14 years of experience and a successful mediation practice. He is one of the most sought-after General Mediators in Hong Kong, having conducted over 700 mediation cases across various areas of dispute, showcasing his expertise and effectiveness in the field.

 

Our trainers, Mr. Jacky Lai and Ms. Josephine Ma, have trained thousands of professionals across various industries, helping them develop the skills and confidence needed to effectively manage and resolve conflicts. Their dynamic teaching style, combined with real-world insights and hands-on practice, offers participants a comprehensive and engaging learning experience.

 

With abundant experience in mediating, teaching mediation, and assessing mediation accreditation, our trainers bring a wealth of knowledge and expertise to this training course. They are committed to fostering a supportive and interactive environment where participants can deepen their understanding of mediation principles, refine their techniques, and prepare for professional accreditation.

 

Join us to learn from two of the best in the field and elevate your mediation skills with Mr. Jacky Lai and Ms. Josephine Ma.

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